Shipping policy

RETURN AND EXCHANGE POLICY Please email us (with your Order #) at orders@k-beauty.ae within 7 days of receiving your order and we will be happy to collect the item and process your return or exchange. Please note the following criteria must be met in order to qualify for a return: • Product must be in its original purchase condition: packaging must be unopened, unused, unmarked and not defaced in any manner. • Product purchased as part of a set or a kit must be returned as a whole set. • Sale items are not eligible for return or exchange. *Please note if return is due to a mistake in the order placed by the customer or simply a change in mind, the return shipping costs will be deducted from the order amount. *It is the customer's responsibility to ensure their delivery address and contact information is correct to ensure speedy and accurate delivery. We will not be responsible for delayed or lost orders due to incorrect client information. DAMAGED OR INCORRECT ITEMS If your order arrives damaged or you received the wrong item, please get in touch with us as soon as possible—we’ll make it right! A quick note on packaging: Minor dents or scuffs on the outer box can occasionally happen during long-distance shipping from Korea. These are considered normal and not classified as product damage. We take great care in packing your order securely, and any light wear to the packaging does not affect the quality or safety of the product inside. Returned products can take anywhere between 2–5 business days to reach our warehouse. Once received and inspected, refunds will be processed. Your bank may take a further few days to process this refund to show in your account. Refunds are processed via the original payment method. Cash on delivery refunds will be processed via Bank Transfer or store credit.